Refund – King Sanctuary

Refund Policy

Please read Terms of Services for more detail on refund policy.

Refunds will only be made in the case of a product being shipped back to us within 7 days of purchase in unused and perfect condition provided that there is proof that it was purchased from us. No cash refunds will be given out for warranties, in the case of there being a warranty we are able to offer store credit or a swap out for a product of the same value, if the customer chooses something of higher value, they are responsible for the extra cost. All parts need to be accounted for in order to fulfill the warranty.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Additional non-returnable items:

Gift cards
Downloadable products
Some health and personal care items

Personal use products cannot be returned due to health concerns, unless the above-mentioned products have a manufacturer’s fault, we will not accept any returns on them.

In the case of a refund please send the following information to us:

Proof of Purchase – Please ensure you retain your receipt as this must be presented when making a claim.
Bank Details – Bank Name, Branch, Branch Code, Type of Account, and Account number.
Please include some insight as to why we need to refund, which product we are refunding

PLEASE NOTE: Refunds can take up to 7 working days to process and please remember depending on your bank the money can take a few days to reflect into your account, Please do not forward any returns to our warehouse address without getting prior approval.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@kingsanctuary.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@kingsanctuary.com we will provide you with the address for returns.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please send an email first. We will advise on the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.